Human Core services Pty Ltd (“we”, “us”, “our”) (ACN 646 835 476 )   is committed to protecting your privacy when you interact with us.

 

1.  Purpose of this Policy

This policy explains our personal information handling practices. It describes how we may collect, use, and disclose information about you or your use of our services. You can find the date of the most recent review of this policy at the end of this document.

​

2. Collection of Personal Information

The kinds of personal information we collect about you may include:

• Your name;

• address;

• contact details;

• demographic information;

• preferences and interests;

• driver’s licence number;

• profile picture;

• household information;

• family or emergency contacts;

• care services needed;

• care plan;

• health conditions;

• research or survey responses; 

• payment details; and

• other information by which we can identify you or verify your identity (such as passport details).

​

By submitting personal information through our site (www.humancore.com.au) or services (including when you register yourself or refer another person), you agree to the terms of this policy on your own behalf or on behalf of the person whose information you are submitting, and you expressly consent to the collection, use and disclosure of that personal Information in accordance with this policy.

​

​

3. How we collect personal information

The main circumstances in which the Human Core Services collects personal information about you are:

• When you provide it to us (methods include but not limited to telephone, email, sms, mail or in person.); and

• customer referral.

​

Human Core Services collects various types of personal information through various methods which include the service registration process, when we provide the service to you or electronically (our servers which may be hosted by a third party service provider may collect information from you, including your browser type, operating system, Internet Protocol (IP) address, domain name, and/or a date/time stamp for your visit).

 

We may also receive personal information from someone else such as a parent, carer or friend. The information provided about you will help Human Core services provide you with services. All information provided to Human Core Services will be protected as set out in this Privacy Policy.

​

​We will not send you unsolicited direct marketing emails, without your prior consent, unless we are permitted to do so by law. We will always give you the option to opt out of further communications.

​

4. Use of Your Personal Information

In general, we use the Personal Information we collect either to provide the services to you, to respond to requests that you make, or to aid us in serving you better, including in the following ways:

• To provide the services you requested;

• to verify your credentials;

• to send newsletters, surveys, offers, and other promotional materials related to our services and for other Human Core Services marketing purposes;

• to improve our products and services and better understand your needs; and

• to inform you of new and additional products, services and opportunities available to you.

​

5. Disclosure of Personal Information

We may disclose your Personal Information as described below and as described elsewhere in this Policy. This information may be disclosed to :

​

• our employees, subcontractors, officers, professional advisers, agents, suppliers as reasonably necessary for the purposes set out in this Policy.

• related and affiliated companies and organisations including joint venture partners;

• people acting on your behalf including your nominated representatives, legal guardians, trustees and legal representatives;

• law enforcement agencies in order to comply with a legal requirements, such as a law, regulation, court order, subpoena, warrant or in the course of a legal proceedings.

• government and regulatory bodies, including the National Disability Insurance Agency, Medicare, the Department of Social Services,  the Commonwealth Department of Human Services and the Department of Health & Human Services;

• technology service providers, including, internet service providers,  and maintenance and support service providers and security services on a confidential basis so that they can provide services to us;

• lawyers, auditors, banks and other advisors appointed by us or acting on Human Core Service's behalf; and

• marketing and promotions service providers; and

• analytics service providers.

​

6. Security of your personal information

We will use all reasonable endeavours to ensure that your personal information is securely stored and protected. Human Core Services have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, unauthorised access, modification and disclosure.

​

In addition, access to your personal information is restricted to employees and contractors who are authorised to have access to personal data.

​

7. Access to your personal information

You may request to access the personal information we hold about you.  We will endeavour to respond to any such request within a reasonable period of time and, where reasonable and practicable, give access to the information in the manner you request.  This will be subject to any exemptions allowed under the Privacy Act. You may request this information by writing to Human Core Services (admin@humancore.com.au).

​

We may charge a reasonable fee for providing that information.

​

8. Complaints

Human Core Services welcomes feedback about privacy issues and will attend to all questions and complaints promptly. If you have any complaints about our privacy practices, please send an email with details to admin@humancore.com.au.

 

If you are not satisfied with the outcome of our investigation of your complaint, you can make a complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner. The OAIC can be contacted on 1300 363 992 or at www.oaic.gov.au.

 

9. Changes to privacy policy

Human Core Services may vary this privacy policy from time to time. We will notify you of these changes by publishing them on our website (www.humancore.com.au).

​

WEBSITE

​

10. Cookies

When you visit the Site the server may attach a "cookie" to your computer's memory.  A “cookie” assists us to store information on how visitors to the website use it and the pages that may be of most interest.  This information may be used by Human Core Services to provide users of your computer with information that we think may interest the users of your computer. Cookies also allow us to provide you with more personalised service.  We use cookies to:

​

• determine whether you have previously accessed our Websites;

• store user preferences, identify the pages you have accessed, your IP address and the date, time, login location and duration of your visit;

• improve the performance of the Website. For instance, they help pages load quicker; and

• help us to serve you relevant advertisements and implement frequency capping procedures.

​

 11. Third Party Sites

Our site may link directly to websites operated by third parties (Linked Websites), you acknowledge that Linked Websites are not operated by us.  We encourage you to always read the applicable privacy Policy of any Linked Site on entering the Linked Site.  We are not responsible for the content or practices of the Linked Websites nor their privacy policies regarding the collection, storage, use and disclosure of your personal information.

​

January 2023

​